Upgraded Communication Center Guide

Introducing your newly upgraded message centre.

This exclusive feature sets us apart from all other personal trainer software providers, solidifying our position as the industry leader.

Here's a short demo of the upgraded message centre..... We're sure you'll love it!

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How to Use PT Distinction’s Upgraded Communication Center

PT Distinction’s new Communication Center takes client messaging to the next level  making it faster, easier, and more effective than any other personal trainer software on the market.

In this guide, we’ll walk you through exactly how the upgraded system works, how to schedule messages, use placeholders, integrate SMS or email, and coordinate everything within your client or group dashboards.

Accessing the Communication Center

To get started, go to any client or group dashboard and click on the “Communication” tab. Inside, you’ll find:

• Scheduled messages
• Sent messages
• Outbox (failed to send)
• Drafts (start a message and return later)
  

You can add a new message by:

• Clicking the green “Add” button in the Communication tab, or
• Using the main “Add Item” button on the dashboard.

Tip: In-app messaging is already set up by default. Email and SMS are quick to connect and offer additional flexibility.

Flexible Message Scheduling Options

You can send messages in several formats:

• In-app
• SMS
• Email
  

Scheduling Options:

• Send now – Instant delivery
• Send once only – One-time future message
• Repeat weekly – Ideal for routine reminders
• Custom repeat – Full control over timing
  

Example setup:

Send a message every 2 days for 2 weeks, perfect for automated reminders or check-ins.

Message Formats and Personalization

PT Distinction supports multiple content types:

• Text
• Images
• Video
  

You can also use placeholder text to personalize each message — especially powerful in group messaging.

Available placeholders include:

• First name / Surname
• Email address
• Password
• Login link
• App links
• Daily schedule

Simply click to copy any placeholder, then paste it into your message.

You can also add emojis to make your messaging more engaging and friendly.

Message Actions

Once your message is written, you can choose to:

• Send
• Schedule
• Save as draft
• Cancel

Organizing and Viewing Messages

You can view and manage your message list using different filters:

• Newest modified (default)
• Schedule order
• Alphabetical by subject
  

Additional settings include:

• Two-way or one-way messaging — Allow clients to reply, or keep communication one-sided
• Time zone control — Choose whether messages send based on your time zone or your client’s

Integrated Scheduling View

Your scheduled messages now appear in the Client or Group Schedule, right alongside:

• Training programs
• Nutrition plans
• Habits and coaching tasks
  

Filter your calendar to:

• Show only communication items
• Hide messages and view only programs, coaching, or nutrition tasks
  

This offers a unified coaching experience and helps you manage all client touchpoints from a single interface.

Same Experience in Group Dashboards

Everything described above works exactly the same in group dashboards, so you can:

• Schedule bulk messages
• Personalize using placeholders
• Coordinate group programs with messaging touchpoints

Why This Feature Is Great For Personal Trainers

The Communication Center in PT Distinction gives personal trainers and online coaches a true competitive edge. With powerful automation, personalization, and scheduling tools  all integrated into your coaching schedule  you can:

• Improve client accountability
• Stay organized and professional
• Save time on repetitive communication
• Enhance the coaching experience

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